I recently had my car damaged in one of our Texas storms. It caused about $4000 in damage to the entire left side, hood, and both bumpers, and knocked out two windows. I just got my car back from the "insurance suggested" body shop and I can still see where many of the rock marks were painted over. There are divets in the paint in a lot of spots, which is better than the metal that was showing before, but not how I want it. My question is, shouldn't they have completely sanded down the areas of the car that needed to be repainted instead of just painting over the paint nicks? The car is a 2006 Mustang that is practically brand new. Maybe I am wrong, but shouldn't the insurance company be fixing the car to the PERFECT condition it was in before it was damaged?|||sounds like a botched, cheapo job -- that's why you have insurance, so that it covers to repair damages to your car. you should go back to the insurance and demand that your car be fixed properly. no professional paint job ends up looking like you described. end result should be like new. if insurance is difficult, call your state's insurance commission to complain and demand proper service.|||Yes they should take it back and have it redone.In the future never pick your car until you are completly satified with the repairs.It's much easier to get them to redo the work when you are holding the check.Also check your estimate.Alot of insurance companies now pay what they cal partial refinish where they pay to repair a specific spot on a panel and then clear the rest but if your car was perfect before this should not be the case.Get on the phone with the insurance company and moan and groan until they fix it.|||It is the shop's responsibility to do the repairs properly. Sometimes hail dents will ease up during a long, hot summer.
If you are not satisfied with the work, let your adjuster and the shop know.
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